Frequently Asked Questions
Everything you need to know about shopping with Mumu.
When will my order ship?
Standard orders are typically processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I find the right size for me?
Each product page includes a specific size chart and fit notes. Since our styles range from flowy to form-fitting, we recommend checking the 'Size & Fit' section for measurements and model details.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery timelines are calculated at checkout based on your location and the weight of your order.
Can I change or cancel my order after it's placed?
Our team works quickly to fulfill orders, so we have a very narrow window for changes. Please contact our customer service team immediately, and we will do our best to assist you before the order is processed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna, allowing you to shop now and pay over time.